To access all the Instagram features available in Auto.Social, you need an Instagram Business profile connected to a Facebook Page. This is a requirement from Instagram (which Facebook owns).
Instagram Business setup checklist
Do you have an Instagram Business profile?
Instagram offers three profile types: Personal, Business, and Creator. Only Business profiles have access to all the Instagram functionality in Auto.Social. All Instagram accounts start out as Personal by default, but you can convert them to a Business account at any time so that it works with Auto.Social. See How to check your profile type and Convert an Instagram profile to a Business profile to find out more.
Important: If your Instagram account is a Creator profile, you will be able to connect it with Auto.Social, however due to limitations from Instagram, will not be able to post from Auto.Social to your Instagram. See Convert Creator profile to Business profile.
Do you have a Facebook Page?
To access all the Instagram features available on Auto.Social, your Business profile must be connected to a Facebook Page. Because Facebook owns Instagram, the permissions to manage your Instagram profile are granted to Auto.Social through Facebook. You don’t need to publish to the Facebook Page when you use Instagram with Auto.Social. Only one Instagram profile can be connected to a Facebook Page and vice versa. If you need to create a new Page, see Facebook’s help article How do I create a Facebook Page?
Do you have Admin or Editor role on the Page?
To connect Instagram to Facebook, and to connect to Auto.Social, you need to have the right Facebook permissions. You need an Admin or Editor role on a Classic Page type or Facebook access with full control or partial control on a New Page type. See Facebook’s help article How do I see what my role is on a Facebook Page? for more information. Only Page Admins can manage roles. See Facebook’s help article How do I manage roles for my Facebook Page? to learn more.
If you do have the correct role on the Page, but are still getting errors that say you need to be an admin, see the next checklist item.
Is your Facebook Page an asset in Facebook Business Manager?
If your business’ Facebook Page is an asset in a Business Manager account, you need management access to it in that account as well. See Add users to your Business Manager for more information.
Is your Instagram account connected to your Facebook Page?
Connect your Business profile to your Page in the Page’s settings on Facebook. See Connect an Instagram account to a Facebook Page for instructions.
If your Instagram account is connected in your Page’s settings, but you’re still getting an error that there is no Instagram Business profile linked to the Page, see Review the connection between Instagram and Facebook.
Troubleshoot issues adding an Instagram Business profile
When connecting a Business profile to Auto.Social, you may encounter one of the following issues after signing in to Facebook:
“There is no Instagram business profile linked to this Facebook Page.”
If you see this message, it can mean 1 of 3 things:
- There is no Instagram account connected to the Facebook Page. Learn how to connect an Instagram account to a Facebook Page.
- There is an Instagram account connected to the Page, but it’s a Personal profile. See Convert an Instagram Personal profile to a Business profile for instructions.
- There is an Instagram Business profile connected to the Page, but either Instagram or Facebook still requires you to confirm the connection. See Review the connection between Instagram and Facebook.
Review the connection between Instagram and Facebook
When adding an Instagram Business account to Auto.Social, it’s common for Auto.Social to display “There is no Instagram business profile linked to this Facebook Page,” even when the Instagram account appears to be connected in the Facebook Page’s settings.
This is because either Instagram or Facebook still requires you to confirm the connection between Instagram and Facebook. You should find one of the following prompts on either your Facebook Page or in your Instagram app:
Follow these steps to check your Instagram connection in Facebook:
1. Sign in to your Facebook account.
2. Select Pages on the left, and then select the Page.
3. Select Settings at the bottom of the Manage Page menu on the left.
4. Select Instagram from the Page Settings menu. You might see a prompt to Review Account Connection.
5. Select Review Connection and follow the prompts to complete the flow. You might be done after completing this step, or you might see another message that requires further steps. See Add users to your Business Manager.
Follow these steps to check your Facebook connection in Instagram:
1. Open the Instagram mobile app and sign in to your Instagram Business profile.
2. Select your profile picture, and then select Edit Profile.
3. Under Public Business Information, you might see an orange Confirm button next to your connected Facebook Page.
4. Select Confirm and follow the prompts to complete the confirmation flow. You might be done after completing this step, or you might see another message that requires further steps. See Add users to your Business Manager.
Add users to your Business Manager
After confirming the connection between Instagram and Facebook, you may see one of the following messages:
- “The Facebook Page you’ve tried to add is already owned by another business. You can still request access to this Page, but your request will need to be approved by the business that owns it.”
- “You must be an admin of the associated Page’s business in Business Manager to confirm the Instagram account.”
These prompts mean that the Facebook Page is an asset in a Business Manager account, so you need full management access to it there as well. An Admin of the Business Manager account needs to add you to the business and assign the Page as one of your business assets using the following instructions. See also Facebook’s help article Add People to Your Business Manager.
1. In a new browser tab, use this direct link to sign in to the settings of your Facebook Business Manager account: https://business.facebook.com/settings
2. Select People under Users on the left, and then select Add to add a new user.
3. Enter the user’s email address, assign them a business role, and then select Next.
4. Select Pages, select the specific Page in the middle column, and then select the last toggle, Manage Page.
5. Select Invite.
Confirm you have the correct access in Business Manager:
1. In a new browser tab, use this direct link to sign in to your Facebook Business Manager account settings: https://business.facebook.com/settings
2. Select People under Users, and then select your name from the People list.
3. Make sure the Facebook Page connected to your Instagram Business profile is listed under your Assigned Assets.
4. Select the arrow next to the Page to view your permissions for the Page. Make sure that the last toggle, Manage Page, is turned on.
Now you’re ready to add your Instagram Business account to Auto.Social.
Still not working? Please call 0161 638 3695 and one of the team will be happy to help